Welcome to the StrideKing FAQ page! We’ve compiled answers to the most common questions about our performance footwear and athletic gear. Whether you’re a competitive athlete or a fitness enthusiast, we’re here to help you get the most out of your StrideKing experience.
About StrideKing
Who is StrideKing for?
StrideKing serves serious athletes and active individuals who demand high-performance footwear and athletic apparel. Our target customers include:
- Competitive athletes preparing for games and tournaments
- Fitness enthusiasts upgrading their training gear
- Teams and individuals stocking up on seasonal essentials
- Value-conscious shoppers looking for quality brands like New Balance, Mizuno, and Under Armour
What makes StrideKing different?
We combine premium athletic brands with athlete-focused service:
- Curated selection of performance-driven products
- Fast, reliable global shipping options
- Personal quality checks by our sports enthusiast team
- Competitive “Hit After Hit” deals for serious athletes
Products
What brands do you carry?
We specialize in top performance brands including:
- New Balance (footwear and apparel)
- Mizuno (footwear and apparel)
- Under Armour (footwear and apparel)
- Plus quality accessories, socks, and stirrups
How do I choose the right size?
Each product page includes detailed sizing charts specific to the brand and product type. For footwear, we recommend:
- Measuring your feet at the end of the day when they’re largest
- Comparing your measurements to our brand-specific charts
- Considering whether you’ll wear performance socks (which may require slightly more room)
What are “Hit After Hit” deals?
Our “Hit After Hit” section features:
- Limited-time offers on premium performance gear
- Bundle discounts when purchasing multiple items
- Special pricing on seasonal must-haves
Pro Tip: Combine multiple “Hit After Hit” deals to qualify for free shipping while stocking up on your season essentials!
Ordering & Payment
What payment methods do you accept?
We accept all major payment options to make checkout as smooth as your stride:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
How do I track my order?
Once your order ships, you’ll receive an email with tracking information. You can track your package directly through:
- DHL or FedEx for Standard Shipping orders
- EMS for Free Shipping orders
Shipping & Delivery
Where do you ship?
We proudly serve athletes worldwide, excluding select remote areas in Asia and other regions. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two optimized shipping methods designed for athletes:
- Standard Shipping ($12.95)
- Carriers: DHL or FedEx
- Processing: 1-2 business days
- Delivery: 10-15 business days after shipping
- Best for: Athletes who need gear quickly for upcoming games
- Free Shipping (Orders $50+)
- Carrier: EMS
- Processing: 1-2 business days
- Delivery: 15-25 business days after shipping
- Best for: Value-focused shoppers stocking up on season essentials
How long does order processing take?
Our Indianapolis-based team processes all orders within 1-2 business days (excluding weekends). Each order undergoes personal verification and quality check by our sports enthusiast team before shipping.
Can I expedite my shipping?
Currently, we offer our Standard Shipping as the fastest available option. Our processing team works efficiently to get all orders out within 1-2 business days.
Returns & Exchanges
What is your return policy?
We stand by our gear but understand sometimes returns are needed:
- 15-Day Return Window: From the day you receive your order
- Condition: Items must be unworn and in original packaging
- Process: Contact our team at [email protected] to initiate returns
How long do refunds take?
Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund. Refund timing depends on your payment method:
- Credit cards: 3-10 business days
- PayPal: 3-5 business days
Do you offer exchanges?
Currently, we process returns and new orders separately for efficiency. If you need a different size or item, please return the original item and place a new order.
Contact & Support
How do I contact customer service?
Our team of sports enthusiasts is ready to help at [email protected]. We typically respond within 24 business hours.
Where is StrideKing located?
Our headquarters and warehouse are located at:
2636 Capitol Avenue, Indianapolis, US 46225
2636 Capitol Avenue, Indianapolis, US 46225
Still have questions?
We’re committed to getting your performance gear to you as efficiently as possible, because at StrideKing, we believe nothing should slow down your game. Email us at [email protected] for any additional questions.
StrideKing: Smarter Gear. Faster Delivery. Better Performance.