At StrideKing, we stand behind our performance gear just like we stand behind your performance. If your purchase doesn’t meet your championship standards, we’ll make it right.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in their original condition (unworn, unwashed, with tags attached). Your satisfaction is our top priority.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Socks & Stirrups (opened packaging)
  • “Hit After Hit” clearance items (final sale)
  • Any item showing signs of wear or without original tags

How to Return or Exchange

Follow these steps to initiate your return or exchange:

  1. Submit Your Request: Email us at [email protected] with your order number and reason for return within 15 days of delivery.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship It Back: Send the package to our warehouse at:
    StrideKing Returns
    2636 Capitol Avenue
    Indianapolis, US 46225
  5. Track Your Return: Once received, we’ll process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable.

Exchange Process

For size exchanges on footwear or apparel:

  1. Follow the standard return process above
  2. Clearly state your desired size in your return request
  3. We’ll ship your new item once we receive the return
  4. You’ll only pay shipping if the exchange is for a different size (not our error)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear StrideKing Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Please specify]

Preferred resolution: [Refund / Exchange for [Size/Product]]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Help?

Our customer service team runs as efficiently as our shipping process. Contact us at [email protected] with any questions about your return.

StrideKing: Where your satisfaction receives the same gold-medal treatment as your performance.