Term and Conditions

Welcome to StrideKing.com (“Website”), your premier destination for performance footwear and athletic apparel. These Terms and Conditions (“Terms”) govern your access to and use of our Website and services. By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy.

1. Website Use and Intellectual Property

1.1 User Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to place orders on our Website. By using this site, you represent that you meet these requirements.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities under your account

1.3 Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of StrideKing or its licensors and is protected by copyright and trademark laws. You may not:

• Reproduce, modify, or distribute our content without permission
• Use our trademarks or logos without express written consent
• Use automated systems to extract data from our Website

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in our product descriptions (including sizing, colors, and features) but cannot guarantee that all information is error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and refuse service without notice. Items in your cart are not reserved until your order is complete.

2.3 Service Limitations

We currently ship to most regions except certain remote areas in Asia and other specified locations. If we cannot service your area, we will notify you during checkout.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept when we send an order confirmation. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing

All prices are in USD and subject to change without notice. We are not responsible for typographical errors in pricing. If an error is discovered, we will notify you and either cancel the order or request additional payment.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.4 Sales Tax

Applicable sales tax will be added to your order total based on your shipping address.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

Delivery times are estimates and may vary based on destination. Some remote areas may experience longer transit times or may not be serviceable.

4.2 International Orders

International customers are responsible for any customs duties, taxes, or fees imposed by their country. We cannot predict these charges or assist with disputes regarding them.

4.3 Delivery Issues

If your package appears lost or damaged in transit, please contact us immediately at [email protected]. Claims must be made within 30 days of shipment.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

• Items must be in original condition: unworn, unwashed, with all tags attached
• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the return is due to our error

5.2 Non-Returnable Items

The following items cannot be returned:

• Socks & Stirrups with opened packaging
• “Hit After Hit” clearance items (all sales final)
• Any item showing signs of wear or without original tags

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order number and reason for return
2. Wait for approval and return instructions (within 2 business days)
3. Package items securely in original packaging with all tags attached
4. Ship to: StrideKing Returns, 2636 Capitol Avenue, Indianapolis, US 46225

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return and will be issued to your original payment method.

6. Limitation of Liability

StrideKing shall not be liable for any indirect, incidental, or consequential damages arising from:

• Your use or inability to use our Website
• Any products purchased through our Website
• Unauthorized access to or alteration of your transmissions

Our maximum liability for any claim related to our products or services is limited to the purchase price of the product in question.

7. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes shall be settled in the courts of Indianapolis, Indiana, USA.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Website constitutes acceptance of the modified Terms.

9. Contact Information

For questions about these Terms or our services:

StrideKing Customer Service
Email: [email protected]
Address: 2636 Capitol Avenue, Indianapolis, US 46225

Thank you for choosing StrideKing – where your satisfaction receives the same gold-medal treatment as your performance.